Introduction

At TrafChart ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and mobile applications.

By using TrafChart Pro, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and email address
  • Payment information (processed securely through our payment processor)
  • Trading preferences and settings
  • Communication preferences
  • Any other information you choose to provide

Usage Data

We automatically collect certain information about your device and how you interact with our services:

  • IP address and device identifiers
  • Browser type and version
  • Pages visited and features used
  • Time and date of your visits
  • Charts uploaded and analysis requests

Chart Data & Trading Information

When you upload charts for AI analysis, we handle your data with the utmost care and transparency:

  • Temporary Storage: Chart images are temporarily stored in encrypted cloud storage to process them through our AI models
  • Automatic Deletion: Uploaded charts are automatically deleted from our servers after 90 days unless you explicitly save them to your account history
  • No Trading Credentials: We never ask for or store your exchange API keys, wallet private keys, or trading passwords
  • Anonymized Training Data: If you opt in, anonymized chart data (with all identifying information removed) may be used to improve our AI models
  • Portfolio Data: Your portfolio holdings and transaction history are encrypted and never shared with third parties
  • Alert Preferences: Your price alerts and notification settings are stored securely and only used to send you relevant updates

Important: We employ a zero-knowledge architecture for sensitive trading data. This means we cannot access your actual trading positions or execute trades on your behalf. You maintain full control of your assets at all times.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI-powered analysis services
  • Process your chart uploads and generate AI-driven insights and recommendations
  • Process your transactions and send related information (receipts, billing notifications)
  • Send you technical notices, security alerts, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage patterns, and market activities to enhance user experience
  • Detect, prevent, and address technical issues, security threats, and fraudulent activities
  • Personalize your experience and deliver relevant market insights and trading opportunities
  • Train and improve our AI models using aggregated, anonymized data (only with your explicit consent)
  • Conduct research and development to introduce new features and capabilities
  • Comply with legal obligations and protect our rights and the rights of our users

AI Analysis & Data Processing

How Our AI Works

When you upload a chart for analysis, here's exactly what happens:

  1. Secure Upload: Your chart image is encrypted and uploaded to our secure cloud infrastructure via HTTPS
  2. Pre-processing: The image is analyzed for quality, resolution, and chart type (candlestick, line, etc.)
  3. AI Analysis: The chart is processed through multiple AI models:
    • Pattern recognition model (identifies trends, channels, head & shoulders, etc.)
    • Support/resistance detection model
    • Volume analysis model
    • Google Generative AI for contextual insights and natural language explanations
  4. Results Generation: Insights are compiled and presented in an easy-to-understand format
  5. Data Retention: The chart is stored temporarily (90 days) unless saved to your account

Third-Party AI Services

We use Google's Generative AI (Gemini) to power parts of our analysis engine. When using this service:

  • Chart images and related data are sent to Google's secure AI processing infrastructure
  • Google processes this data according to their Privacy Policy
  • No personal identifying information is included in AI analysis requests
  • Google does not use your data to train their general AI models without separate consent

Improving Our AI Models

To continuously improve our analysis accuracy, we may use anonymized chart data for model training:

  • Opt-In Only: This is entirely optional and requires your explicit consent in settings
  • Complete Anonymization: All personally identifiable information, account details, and metadata are removed
  • Aggregation: Individual charts are aggregated with thousands of others before use in training
  • No Reverse Engineering: It's impossible to identify the original user or account from training data

Data Security

We implement industry-standard security measures to protect your personal information:

  • 256-bit SSL/TLS encryption for data in transit
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Two-factor authentication available for all accounts
  • SOC 2 Type II certified infrastructure
  • Regular employee security training

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly agree to share your information

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Objection: Object to certain processing of your data

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Types of cookies we use:

  • Essential Cookies: Required for the service to function
  • Analytics Cookies: Help us understand how users interact with our service
  • Preference Cookies: Remember your settings and preferences

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected], and we will promptly delete such information from our systems.

Cryptocurrency & Blockchain Data

Wallet Addresses & Blockchain Data

If you choose to connect wallet addresses or track on-chain portfolio data:

  • Read-Only Access: We only request read-only permissions and never ask for private keys or seed phrases
  • Public Blockchain Data: Any on-chain data we access (wallet balances, transaction history) is already publicly available on the blockchain
  • No Transaction Execution: We cannot and will never execute transactions on your behalf
  • Portfolio Privacy: Your connected wallets and portfolio holdings are visible only to you unless you explicitly choose to share them
  • Disconnection: You can disconnect wallet addresses at any time through your account settings

Exchange Integration (If Applicable)

For users who choose to integrate their exchange accounts:

  • Read-Only API Keys: We only accept API keys with read-only permissions (no trading or withdrawal rights)
  • Encrypted Storage: API keys are encrypted with AES-256 and stored in isolated, secure vaults
  • IP Whitelist Recommended: We recommend setting IP restrictions on your API keys for added security
  • Regular Audits: API key usage is logged and can be reviewed in your account security dashboard
  • Immediate Revocation: You can revoke API access instantly from your account settings

🔐 Security Best Practice: Never share your private keys, seed phrases, or API keys with withdrawal permissions with any service, including TrafChart. We will never ask for this information. If someone claiming to be from TrafChart requests this, it's a scam—report it immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Our primary data centers are located in the United States and European Union. We use Google Cloud Platform and other certified cloud providers that comply with international data protection frameworks including:

  • EU-U.S. Data Privacy Framework: For transfers between EU and US
  • Standard Contractual Clauses (SCCs): EU-approved data transfer mechanisms
  • Adequacy Decisions: Transfers to countries recognized by the EU as providing adequate protection

Data Retention Policy

We retain your information only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Here's our retention schedule:

Account Data

  • Active Accounts: Retained for the duration of your account
  • Inactive Accounts: Account data deleted 3 years after last login
  • Deleted Accounts: Permanent deletion within 30 days of deletion request (except where required by law)

Chart & Analysis Data

  • Uploaded Charts: Automatically deleted after 90 days unless saved
  • Saved Charts: Retained until you delete them or close your account
  • AI Analysis Results: Retained for 1 year or until account deletion
  • Temporary Processing Data: Deleted immediately after analysis completion

Transaction & Billing Data

  • Payment Records: Retained for 7 years (tax and compliance requirements)
  • Invoices & Receipts: Retained for 7 years
  • Subscription History: Retained for the duration of your account plus 3 years

Communication & Support

  • Support Tickets: Retained for 3 years for quality and training purposes
  • Email Communications: Retained for 2 years or until account deletion
  • Chat Logs: Retained for 1 year for support and improvement purposes

Security & Logs

  • Access Logs: Retained for 90 days
  • Security Event Logs: Retained for 1 year
  • Audit Trails: Retained for 7 years (compliance requirements)

Note: In certain cases, we may be legally required to retain information longer (e.g., fraud investigations, legal proceedings). You can request information about data we hold about you at any time by contacting [email protected].

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Address: 123 Wall Street, New York, NY 10005
  • Phone: +1 (555) 123-4567

Compliance

TrafChart is compliant with:

  • GDPR: General Data Protection Regulation (EU)
  • CCPA: California Consumer Privacy Act
  • SOC 2 Type II: Security and availability controls
  • PCI DSS: Payment Card Industry Data Security Standard